The journals in the list below have been accepted for publication in Operations and Supply Chain Management: An International Journal. We are currently in the process of assigning each of these entries into our upcoming issue. Once published, you can access the corresponding article for free through our repository. Please feel free to contact us via Contact Us page or our email for any inquiries.
1. Offshoring Decisions: A Comprehensive & Conceptual Framework Author(s):
Amulya Gurtu (University of Wisconsin-Green Bay, USA),
Ramesh Saxena (Humber College, Canada),
Nilesh B. Sah (Northeastern Illinois University, USA)
The paper presents complexities involved in offshoring decisions and provides a comprehensive framework for making a reliable decision for offshoring. There is a need for a holistic approach to offshoring decisions. The paper identifies various drivers, categorizes them as revenue or cost drivers and analyzes their impact on the offshoring outcomes. The framework rationalizes the extremes of unprecedented successes and unexpected failures among organizations engaged in offshore outsourcing. The proposed framework is expected to improve the quality of offshoring decisions. The proposed framework approaches offshore outsourcing decisions at a strategic level and will improve organizations’ performance on the triple bottom line.
2. SUPPLY CHAIN INCENTIVE ALIGNMENT: THE GAP BETWEEN PERCEIVED IMPORTANCE AND ACTUAL PRACTICE Author(s):
Andreas Norrman (Lund University, Sweden),
Dag Näslund (University of North Florida)
Incentive alignment is discussed as one of the key factors for successful implementation of supply chain management. However, there is a lack of empirical research regarding implementation as well as evaluation of the effects of alignment mechanisms in practice. The purpose of this study is therefore to explore and describe the current practice and to identify gaps of Supply chain incentive alignment. The study is an explorative and descriptive survey study based on forty-eight responses from members, supply chain officers, of the Swedish Supply chain panel. The theoretical lenses are based on literature discussing incentive alignment in supply chains, e.g. principal-agency theory and supply chain contracting, but also on literature discussing internal process based management and rewards for goal congruence. The study shows a clear gap between perceived importance and realized practice of both external (interorganizational) and internal (cross-functional) incentive alignment. Very few of the existing sophisticated coordinating mechanisms proposed in theory were used to any significant extent. In fact, the internal incentive structures seem to counter act, and not support, supply chain orientation. This finding relates not only to non-logistics departments but also to functions in “the logistics family”. The major challenge, both externally and internally, is to be able to define incentives that drives behaviour in the right direction. The study clearly shows gaps between practitioners’ intent and current practice, and it provides a broad range of more sophisticated and coordinating mechanisms than the ones mainly used today.
3. AN EXPLORATION OF THE MEASUREMENT OF RELATIONAL CAPITAL IN SUPPLY CHAINS Author(s):
Barbara Ocicka (, SGH Warsaw School of Economics, Poland),
Gra?yna Wieteska (University of Lodz, Poland)
The aim of the paper is to identify and systemise dimensions and measures that can be used to evaluate buyer-supplier relational capital (RC). The authors used a literature review methodology composed of the following phases: question formulation, keyword search in databases, screening and analysis of articles. As a result, 45 articles were selected and finally analysed in detail. It was found that several theories can help to explain how buyer-supplier relationships contribute to a company’s value and competitive advantage. Furthermore, RC as an element of social capital deserves more investigation in a supply chain management context. Accordingly, to date there has been no relevant in-depth studies exploring the measurement of relational capital in supply chains. On the base of the review of research articles published between 2004 and 2018, the list of items used by researchers to measure the relational capital was explored. Then, authors proposed a construct for relational capital consisting of 5 items such as: trust, close interaction, respect, reciprocity and commitment, that were shortly discussed. Taking them all into account, an authorial definition of supply chain relational capital was proposed. Although, the final results contribute to the study of RC measurement within buyer-supplier relationships in supply chains, the analysis still has some shortcomings that need to be addressed in further literature studies and empirical research.
4. Proposing a Framework for Developing Supply Chains of Medical Devices Author(s):
Kun Liao (Central Washington University, USA),
Xiaodong Deng (Oakland University, USA),
Yan (Grace) Wang (Central Washington University, USA)
To help develop supply chains for a medical device, this study proposed a framework based on literature review and the unique characteristics of medical devices. The framework first evaluates the structure of the medical device, the suppliers of raw materials or components, and the emerging technologies and manufacturing processes to be used to build the device. It then assesses the quality regulations and standards for the device and the manufacturing processes, the location of the suppliers, and the operation and maintenance of the device along the supply chain. This framework was applied to a case where supply chains were developed through Porter’s cluster mapping technique for two medical devices: an ultrasound machine and a prosthetic ankle. The preliminary results suggested that the features of the medical devices influenced the choice of their supply chains. In particular, a research-oriented device with customized components should have a localized supply chain (e.g., within Washington State in this case) while the consumer-oriented device with standardized components could have a national or even a global supply chain. Future research directions are suggested.
5. APPLICATION OF QUEUING THEORY TO OPTIMIZE WAITING-TIME IN HOSPITAL OPERATIONS Author(s):
Deepak Yaduvanshi (Pulmonology Critical Care Manipal Hospital, Jaipur, India),
Ashu Sharma (Narsee Monjee Institute of Management Studies, India),
Praful Vijay More (Narsee Monjee Institute of Management Studies, India)
Waiting time is inherent to the healthcare service sector in India and a major challenge faced by almost every big hospital is queuing. Long waiting time can be a reflection of inefficiency in hospital operations. The out-patient department (OPD) has the biggest queue as compared to other departments in hospital operations. This study comprises of in-depth analysis of OPD from different dimensions. Like in many big hospitals across India, the OPD of Fortis Escorts Hospital in Jaipur, India is managed using experience and rule of thumb rather than strategic research-based techniques such as queuing theory. The Fortis Escorts Hospital in Jaipur receives a large number of patients each day which results in longer waiting time for patients due to long queues. To address this challenge, a SWOT analysis was conducted for the OPD of Fortis Escorts Hospital Jaipur (FEHJ) which resulted into dissecting the queuing problem and coming out with solutions knowing where the hospital operations can excel and where there is a scope of improvement to make the working and processes better. Additionally, after examining the problem analytically and applying queuing theory, measures were suggested to improve the delay points and make the OPD more efficient in order to gain a high patient satisfaction rating.
6. Achieving market orientation through cross-functional integration Author(s):
Ana Beatriz Murillo-Oviedo (National University of Costa Rica, Costa Rica),
Márcio Lopes Pimenta (Federal University of Uberlândia, Uberlândia, Brazil),
Per Hilletofth (Jönköping University, Jönköping, Sweden),
Ewout Reitsma (Jönköping University, Jönköping, Sweden)
The purpose of this study is to understand how cross-functional integration contributes to the market orientation of a company that strives to increase market responsiveness. A case study in the Brazilian beverages industry was conducted and empirical data was collected through fourteen in-depth interviews from various functions within the company. The findings indicate that cross-functional integration enables the company to achieve market orientation through two main processes: product launch and customer complaints. Cross-functional integration enables a company to disseminate knowledge about organizational dynamics at both departmental and individual levels, to generate interdependency, to improve the awareness about the internal needs, and to improve the internal knowledge about the customer. This study shows that practitioners need to establish cross-functional integration, as it contributes to the market orientation of a company. Internal knowledge enables practitioners to create value through products and services, while still preserving the corporate image. It also shows that cross-functional teams and meetings are necessary to achieve market orientation in a company.
7. Information Technology Outsourcing: Influence of Supplier Firm Size and Reputation on Buyers’ A Priori Perceptions of Opportunism and Uncertainty Author(s):
Imran M. Khan (University of Nebraska-Lincoln, USA),
Brian N. Rutherford (Kennesaw State University, USA),
Alvin J. Williams (University of South Alabama, USA)
Growth in outsourcing has led to a renewed focus on vendor and/or business partner evaluation and selection criteria as inept selection can have an adverse impact on core organizational outcomes such as revenues and profitability. Outsourcing activities include use of a third party to perform a variety of business functions such as contract manufacturing, sales, distribution, public relations, and information technology (IT) management. While transaction cost analysis (TCA) researchers have extensively studied outsourcing arrangements, they have not examined how vendor firm characteristics affect buyers’ a priori or pre-contract perceptions of opportunism and uncertainty during the vendor evaluation phase. Similarly, while the procurement research stream has identified and explained a range of supplier characteristics and their affect on buyer’s vendor selection processes, it lacks integration with TCA. This paper purports to advance both TCA and vendor selection research streams by studying the influence of supplier firm size and reputation on buyers’ pre-contract perceptions of opportunism and uncertainty. Higher opportunism and technological uncertainty perceptions in a pre-contract stage can prevent a vendor or channel partner from winning business. Support is found for a relationship between vendor firm reputation and buyers’ a priori perceptions of opportunism and uncertainty. Results further show that stronger reputation can mitigate the perception of opportunism, larger firm size, on the contrary, raises the degree of perceived opportunism. Results also support a relationship between opportunism and technological uncertainty.
8. Relationships between green supply chain drivers, Triple Bottom Line sustainability and operational performance: An empirical investigation in the UK manufacturing supply chain Author(s):
Susmita Pattnaik (Codaemon Softwares Pvt. Ltd., Hadapsar, Pune – 411028, Maharashtra, India),
Subhra Pattnaik (Xavier University, Bhubaneswar, Harirajpur – 752050, Odisha, India)
Sustainability has assumed salience over the past years, thereby becoming a corporate mantra as well as a promising research area. Most sustainability studies have focused on environment friendly operations contributing to the concept. However, sustainability extends beyond environmental performance to also encompass economic and social performance. All the three factors combine to form the ‘Triple bottom line (TBL) performance’. This paper is an empirical investigation of the effect of green supply chain (GSC) drivers on the TBL performance and the influence of TBL performance on operational performance of manufacturing companies in United Kingdom (UK). Structural equation modelling (SEM) was used to reveal that GSC drivers like supplier and customer pressure and environmental purchasing positively influenced social and economic performance respectively, whereas eco-design and production influenced all the three parameters of TBL performance. It was interesting to find that social and economic performance, but not environmental performance, had a significant positive influence on firm’s operational performance.