Proceedings of the 9^th International Conference on Operations and Supply Chain Management, Vietnam, 2019

Sara Elzarka
Arab Academy for Science, Technology, and Maritime Transport

Risk management gained more attention in the Egyptian market after the political events in January 2011. More businesses now consider risk management a priority, especially that the Egyptian market over the years experienced several political, economic and environmental shocks that negatively affected its operations. Logistics being part of the supply chain, is a critical link that is vulnerable to any unexpected changes that could result in loss of money and goods. Therefore, this research examines the risks associated with logistics services provided for container shipping in the Egyptian market. The research addresses the risk factors linked to the provision of logistics services from both the providers’ and the customers’ perspectives. This is a case study in which interviews and surveys were deployed to identify risk factors, examine its consequences, rank them using risk mapping and examine the correlation. The study classified the risk factors into categories and examined the perspectives of both providers and customers. The results showed strong positive relationship between risk likelihood and risk consequences for both the logistics service companies and the customer companies.

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