Proceedings of the 9^th International Conference on Operations and Supply Chain Management, Vietnam, 2019

Paul Amaechi Ozor
University of Johannesburg

Charles Mbohwa
University of Johannesburg

Whilst social, economic, environmental and operational variables have often received attention in improving freight performance, there still exists a silent absence of deep-rooted frameworks on constructing reliability models to quantify the quality of surface urban freight transportation operations, particularly road and rail transport. In view of such paucity, the target of this study is to attempt the development of workable models, elaborating the menace of non-value added variables in appraising the severity of incompliance effects in desired quality of freight operations. The introduction of the controllability capability of organizations in overcoming the events and consequences of freight schedule disruptions can strongly assist in streamlining the quality of road freight management. In doing so, a reliable quality priority number is proposed. The considered variables were found capable of improving effectiveness in freight management.

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