Proceedings of the 9^th International Conference on Operations and Supply Chain Management, Vietnam, 2019

Dag Naslund
Lund University

Andreas Norrmand
Lund University

The purpose of this paper is to present a systems based framework for organizational change initiatives in order to help organizations plan, prioritize and better implement change initiatives. Our framework is based on a synthesis of existing literature and an Action Research (AR) study. The AR study originated in the idea to develop a performance measurement system to measure all the steps (divided into sub-steps) in change projects from start to finish in a longitudinal study. Over more than two years, we followed and actively contributed to the developments in two separate, major transportation related infrastructure change projects in the same case organization. The results include not only a performance measurement system for change initiatives, concrete practical results for the case organization, but also “higher level learning” in the form of a systems based framework for understanding organizational change. The framework includes criteria for change management success, with a specific focus on the need for a clear and jointly accepted purpose. Furthermore, these criteria cannot be studied in isolation and thus a systems based approach is required.

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