Proceedings of the 9th International Conference on Operations and Supply Chain Management, Vietnam, 2019

ISBN: 9786027060470


Assessing Supply Chain Maturity for Retail Pharmacy Chain

Sara Elzarka
Arab Academy for Science, Technology, and Maritime Transport

Retail pharmacy chains have significant impact on Egypt’s economy and play a vital role in medicines availability in the local market. Therefore, this research aims to assess the supply chain maturity of one of the top retail pharmacy chains in Egypt using the supply chain maturity assessment test (SCMAT). SCMAT helps in assessing the different performance areas in a company’s supply chain to initiate improvement and sustain business competitiveness. This is a qualitative case study that presents in-depth analysis of supply chain activities assessment. A focus group was organized with eleven top and middle managers from the retail pharmacy chain belonging to the following functions: supply chain, logistics, quality management, operations, information technology, customer service, procurement and human resources. In this focus group, participants assessed the level of supply chain maturity of their company. The analysis showed that there are several areas of improvements within the retail pharmacy supply chain which can support the chain in expanding its operations to more cities in Egypt.

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@InProceedings{Elzarka2019_OSCMConference_214,
    author = {Elzarka, Sara},
    title = {Assessing Supply Chain Maturity for Retail Pharmacy Chain},
    booktitle = {Proceedings of the 9th International Conference on Operations and Supply Chain Management, Vietnam, 2019},
    year = {2019},
    doi = {NaN}
}

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