Proceedings of the 9th International Conference on Operations and Supply Chain Management, Vietnam, 2019

ISBN: 9786027060470


Developing Performance Measurement System in Food Industry: A Literature Review

Soksamnang Kong
Mahidol University

Jirapan Liangrokapart
Mahidol University

Every company needs to understand its performance in order to develop good strategies. To know its performance, an appropriate performance measurement system (PMS) should be proposed. Performance measurement system is a brief and exact set of measures (financial and non-financial) that support the decision-making process of a firm by gathering, processing and analyzing qualified data of performance information. The aim of this study is to develop suitable and potential framework of performance measurement system in food industry using literature review analysis. The measures are then classified into groups. Interestingly, they are fit into the four perspectives of the balanced scorecard (BSC), except a few measures, which cannot be put into these four perspectives. These measures are unique for the food industry and are classified into a new perspective called “Food Quality perspective.” Hence, the proposed performance measurement system for the food industry contains Customer perspective, Financial perspective, Internal process perspective, Learning and growth perspective, and Food quality perspective.

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@InProceedings{Kong2019_OSCMConference_190,
    author = {Kong, Soksamnang and Liangrokapart, Jirapan},
    title = {Developing Performance Measurement System in Food Industry: A Literature Review},
    booktitle = {Proceedings of the 9th International Conference on Operations and Supply Chain Management, Vietnam, 2019},
    year = {2019},
    doi = {NaN}
}

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