Proceedings of the 9th International Conference on Operations and Supply Chain Management, Vietnam, 2019

ISBN: 9786027060470


Leadership and Performance: The Case of Australian SMEs in the Services Sector

Sara Kasraie
RMIT University

John Burgess
RMIT University

The population of this study comprises the small and medium-sized categories of SMEs in the service sector in Australia. Services have become a driving force in the global economy representing the most dynamic sector in international commerce. In SMEs suitable leadership is important to organizational success and performance. The leadership style of the manager in large part may impact the behaviors of the followers and thus impact on organisational performance. This study aims to investigate the influence of leadership behaviours on the performance of Australian SMEs located in the services sector. 313 senior managers of services SMEs in Australia participated in the study. The results revealed that: a) there were significant relationships between leadership behaviours and growth of s SMEs; b) there were insignificant relationships between leadership behaviours and profitability of SMEs, and c) transformational leadership contributed more significantly to SME growth than transactional leadership behaviour.

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@InProceedings{Kasraie2019_OSCMConference_178,
    author = {Kasraie, Sara and Burgess, John},
    title = {Leadership and Performance: The Case of Australian SMEs in the Services Sector},
    booktitle = {Proceedings of the 9th International Conference on Operations and Supply Chain Management, Vietnam, 2019},
    year = {2019},
    doi = {NaN}
}

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