Proceedings of the 10^th International Conference on Operations and Supply Chain Management, 2020

Pratik Rai
Operations Management, Indian Institute of Management Ranchi

Sasadhar Bera
Operations Management, Indian Institute of Management Ranchi

The objective of this article is to propose a framework that measures supply chain quality in a healthcare organization. The proposed framework considers a dynamic model for crafting better quality metrics that ensure improvement in the performance and makes the health care supply chain more responsive and efficient. In order to build a dynamically improving healthcare supply chain quality measurement system, we have made a set of four enquiries to understand the current situation for an organization and then designing a new set of quality metrics or modifying the existing ones through the use of balanced scorecard concept and a dynamic feedback system. The proposed framework minimizes the weak links and flaws in a healthcare organization’s supply chain. It helps the healthcare supply chain managers identifying gaps that cause supply chain inefficiencies and then come up with better quality metrics that incorporate all possible dimensions of quality. This will enable the manager to make decisions in a more balanced way considering all the aspects of the healthcare supply chain.

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