Proceedings of the 10th International Conference on Operations and Supply Chain Management, 2020

ISBN: 9786239555108


MANAGING BUSINESS PROCESSES IN AN ERP SYSTEM CONTEXT FOR AIRLINE CATERING LOGISTICS

Dhaarsan Rajaratnam
School of Engineering and Computer Science, University of Hertfordshire, Hatfield

Funlade Sunmola
School of Engineering and Computer Science, University of Hertfordshire, Hatfield

The logistics operation is one of the most critical components in the management of the supply chain within the airline catering business. Airline catering service providers have to manage increasingly complex logistics processes due to the competitive nature of the business. Enterprise resource planning systems (ERP) are the key enabler for the successful business process management in any organisation. It is important for embedding the process knowledge within the ERP application to achieve efficiency in all parts of the organisation. Yet, it is a crucial issue for airline catering companies to adopt and implement ERP systems. Therefore, we are motivated to perform analysis and design of airline catering logistics function for ERP system implementation. This paper discusses the three core processes of airline catering logistics function and supporting modeling methodology that enables successful ERP system design. Initially, we conducted analysis on airline catering logistics processes through direct observation and interviews with subject matter experts within the organization. Then we used the Signavio Process Manager, a process modeling tool to create standard business process models for the logistics functional area. This process landscape can be used as a reference for the implementation and can be published in webbased collaborative platform within the organization. Business users, management and IT experts can view the diagrams, discuss with their colleagues and make suggestions for improvements. Consequently, they can work on the process models together with the internal and external stakeholders to implement the system.

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@InProceedings{ Rajaratnam2020_OSCMConference_397,
    author = { Rajaratnam, Dhaarsan and Sunmola, Funlade},
    title = {MANAGING BUSINESS PROCESSES IN AN ERP SYSTEM CONTEXT FOR AIRLINE CATERING LOGISTICS},
    booktitle = {Proceedings of the 10th International Conference on Operations and Supply Chain Management},
    year = {2020},
    doi = {NaN}
}

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